Leadership is not hierarchical: Learning from OCCS complaints (April 2024 Webinar)
CPD Ref: C-108782
CPD Points: 
CPD Type: Non-interactive
Closing Date: 31 December 2025
Domains: Leadership & Accountability
In this recorded lecture, Richard Edwards, clinical consultant to the Optical Consumer Complaints Service (OCCS), reminds delegates of the leadership role they need to take in practice in order to be more accountable for safe clinical care. Based around three case studies, this session aims to equip optometrists with a greater understanding of the evolving regulatory landscape, enabling them to manage patient concerns and complaints effectively.
Topics: Record keeping, GDPR, Consent, Professionalism.