CommunicationStandards of practice     

No CPD Points

This is a filmed drama depicting a series of events that lead to a community optometrist having to attend a GOC Fitness to Practice Hearing. It is supported by written guidance on good record keeping. A number of scenarios are illustrated where communication with a patient and the patient's family lead to an escalating series of misunderstandings, culminating in a serious eye condition and a subsequent complaint to the GOC. The last part of this video provides a professional commentary analysing each event and the evidence given during the hearing portrayed in the programme.

Last published: June 2009

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    • 1.2.5 To improve your understanding of the importance of clear communication and record keeping in providing appropriate management advice.
    • 2.8.1 To improve your understanding of your professional responsibilities regarding clear, legible and contemporaneous record keeping and the possible implications in practice of non-compliance.
    • 2.8.2 To understand the essential elements of good record keeping.
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