• Communication  Standards of practice           

    No CET Points

    The course includes five scenarios:

    • Communication Skills
    • Patient-centred Care
    • Understanding Patient Concerns and Anxieties
    • Handling Patient Complaints
    • Adherence to Eyecare Recommendations.

    Each dramatised scenario is discussed in turn by the audience of optometrists. The film content is backed up with a series of five accompanying fact sheets.

    Last published: March 2011

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