General

CommunicationStandards of practice     

No CPD Points


This is a filmed drama depicting a series of events that lead to a community optometrist having to attend a GOC Fitness to Practice Hearing. It is supported by written guidance on good record keeping. A number of scenarios are illustrated where communication with a patient and the patient's family lead to an escalating series of misunderstandings, culminating in a serious eye condition and a subsequent complaint to the GOC. The last part of this video provides a professional commentary analysing each event and the evidence given during the hearing portrayed in the programme.

Last published: June 2009

    On the Record (~44 mins)

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