General


Domains: Communication, Leadership & accountability

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Conducting remote consultations and triaging patients presenting with acute ocular symptoms is now common in optometric practice. Being able to identify key signs and symptoms and understand when further investigation is required to make a provisional differential diagnosis can be challenging without the ability to examine a patient directly.

This recorded lecture by Dr Michael Johnson was filmed during the Covid-19 pandemic, but the principles are relevant in general to remote consultations. It will cover the key points to consider during a remote consultation including:

  • Remote consultation etiquette
  • Key questions to ask
  • Red flag symptoms and related ocular disease
  • Referrals and management
  • Patient advice and follow-up
  • Record keeping.
Since the pandemic, remote consultations have become more common. You should use your professional judgement to decide whether it is in the patient's best interests to offer remote consultations, but they should not be used for conducting an eye examination or sight test.


First published: June 2020
Last reviewed: September 2024

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