Course: Communication Skills, Section: Learning objectives

General

No CPD Points

The course includes five scenarios:

Communication Skills
Patient-centred Care
Understanding Patient Concerns and Anxieties
Handling Patient Complaints
Adherence to Eyecare Recommendations.

Each dramatised scenario is discussed in turn by the audience of optometrists. The film content is backed up with a series of five accompanying fact sheets.

Last published: March 2011

Learning objectives

1.2.1 To improve your understanding of techniques and strategies to communicate effectively with patients, employing a patient-centred approach.
2.1.2 To understand a range of techniques for listening to patients effectively as part of good communication strategies.
2.2.1 To improve your understanding of how to adapt your communication techniques according to the situation and the patient’s individual needs.