General
No CPD Points
Communication skills are a vital part of your clinical practice. This course is a filmed workshop using skilled actors with an audience of real optometrists. It introduces different aspects of clinical communication and demonstrates how developing your knowledge and skills in communicating effectively with your patients will help you run a successful and safe optometric practice.
The course includes five scenarios:
- Communication skills
- Patient-centred care
- Understanding patient concerns and anxieties
- Handling patient complaints
- Adherence to eye care recommendations.
Each dramatised scenario is discussed in turn by the audience of optometrists. The film content is backed up with a series of five accompanying fact sheets.
First published: March 2010
Last reviewed: August 2024