Communication  Standards of practice           

No CPD Points

The course includes five scenarios:

  • Communication Skills
  • Patient-centred Care
  • Understanding Patient Concerns and Anxieties
  • Handling Patient Complaints
  • Adherence to Eyecare Recommendations.

Each dramatised scenario is discussed in turn by the audience of optometrists. The film content is backed up with a series of five accompanying fact sheets.

Last published: March 2011

    Communication Skills (~36 mins)

    Video content:

    • Communication skills in practice
    • Patient-centred care
    • Understanding patients' concerns and anxieties
    • Handling patient complaints
    • Helping patients adhere to their eyecare recommendations.

      Learning objectivesMore information