Communication  Standards of practice           

No CPD Points

The course includes five scenarios:

  • Communication Skills
  • Patient-centred Care
  • Understanding Patient Concerns and Anxieties
  • Handling Patient Complaints
  • Adherence to Eyecare Recommendations.

Each dramatised scenario is discussed in turn by the audience of optometrists. The film content is backed up with a series of five accompanying fact sheets.

Last published: March 2011