Course: Communication Skills, Section: More information

General

No CPD Points

The course includes five scenarios:

Communication Skills
Patient-centred Care
Understanding Patient Concerns and Anxieties
Handling Patient Complaints
Adherence to Eyecare Recommendations.

Each dramatised scenario is discussed in turn by the audience of optometrists. The film content is backed up with a series of five accompanying fact sheets.

Last published: March 2011

More information

Factsheets
FileFactsheet 1 - Communication skills in practice File Opens in a new window.
FileFactsheet 2 - Patient-centred care File Opens in a new window.
FileFactsheet 3 - Understanding patients' concerns and anxieties File Opens in a new window.
FileFactsheet 4 - Handling patient complaints File Opens in a new window.
FileFactsheet 5 - Helping patients adhere to their eyecare recommendations File Opens in a new window.
URLCollege of Optometrists Guidance for Professional Practice - Partnership with patients URL Opens in a new window.
URLCollege of Optometrists Guidance for Professional Practice - Dealing with complaints URL Opens in a new window.
DOCET would like to thank:

Presenter: Jamie Ballard

Actors: Danny Lee Winter, Johanne Murdock, Patrick Driver

Optometrists (workshop audience): Nunu Braddick, Sandip Doshi, Erica Fox, Aileen Hughes, Andy Knight, Mehul Patel, Sandip Patel, Alan Sherman, Darren Taylor.