Sound Optometry: Episode 39: 4. GOC (2016) Standards of practice for optometrists and dispensing opticians. Section 18: Respond to complaints effectively. [Accessed May 2024]

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Sound Optometry: Episode 39 - Complaints: Taking the lead

4. GOC (2016) Standards of practice for optometrists and dispensing opticians. Section 18: Respond to complaints effectively. [Accessed May 2024]

Click https://optical.org/optomanddostandards/18-respond-to-complaints-effectively/ link to open resource.