Sound Optometry: Episode 39 - Complaints: Taking the lead
CPD Ref: C-108859
CPD Points: 
CPD Type: Non-interactive
Closing Date: 31 December 2024
Domains: Communication, Leadership & Accountability
In this episode, presenter Michelle interviews OCCS Complaints resolution manager Dawn Slocombe about the process of dealing with complaints. We also hear from Richard Edwards, Clinical advisor to the OCCS, about the aspects of modern practice that overlap with handling complaints, along with advice on how practitioners can effectively diffuse complaints with minimal consequences.
Topics: Handling complaints, GOC Standards of Practice, Parental responsibility, Safeguarding, Consent, Leadership, Communication.